The management of Abubakar Tafawa Balewa University Teaching Hospital (ATBUTH), Bauchi, has unveiled a mobile application and electronic queue management system designed to improve healthcare delivery, reduce patient waiting time and enhance operational efficiency.
The hospital disclosed this in a statement issued by its Head of Public Relations and Protocol Unit, Mr Usman Koli.
According to the statement, the newly introduced DHS_Mobile App and DHS SmartQueue System were demonstrated and piloted at the Family Medicine Department’s General Outpatient Unit as part of the hospital’s digital transformation programme.
The Chief Medical Director of the hospital, Prof. Yusuf Bara, described the initiative as a major milestone in the institution’s efforts to leverage technology to provide efficient and patient-centred healthcare services.
“The introduction of the DHS_Mobile App and DHS SmartQueue System represents a major milestone in our digital transformation journey and reflects our commitment to providing efficient, patient-centred healthcare services,” he said.
Bara explained that the DHS SmartQueue System would introduce a structured and transparent patient queuing process, allowing patients to obtain electronic queue tickets and receive services in an orderly manner.
He said the system was expected to reduce congestion in waiting areas, improve clinic operations, boost patient satisfaction and provide real-time data for monitoring service delivery and decision-making.
According to him, the pilot phase at the General Outpatient Department will enable the hospital to evaluate the effectiveness of the system before extending it to other departments and service points.
“The pilot phase at the GOPD will provide an opportunity to assess the system’s effectiveness before its gradual deployment across the hospital,” he said.
The management also disclosed that the DHS_Mobile App is currently available on the Google Play Store and would soon be launched on the Apple App Store.
The statement said the application allows patients to book appointments, access healthcare services and make payments remotely, particularly for amenity services.
It added that the app was presently in its pilot phase and required a DHS eCard for access, urging patients to visit the hospital for registration and further information.
The hospital further revealed that telemedicine services were being integrated into the platform and would soon be activated to enable remote consultations between patients and healthcare professionals.
According to the management, the initiative aligns with the hospital’s vision of improving healthcare accessibility, efficiency, accountability and overall patient experience through technology.
The management commended the development team and other stakeholders involved in the project and reaffirmed its commitment to adopting innovative solutions that would strengthen healthcare delivery and position ATBUTH as a centre of excellence in digital healthcare services.
